Can I cancel or change my order after it has been made?
Once your order has been made we are unable to cancel your order. If you want to change your order, immediately email email@example.com within the hour of placing the order to avoid disappointment.
Do I have to create an account to place an order?
No, this is not required. However, we do recommend creating an account so it is easier to track your order and purchases.
What payment methods do you accept?
We use Stripe, so any credit card is accepted.
How do I know my item has been processed and shipped?
An email will be sent to you once your items have been processed and shipped out within 1 to 3 business days of placing your order.
I want to purchase an item that is out of stock, what can I do?
You can send us an email, and once an item comes back in stock, we’ll notify you.
Can I return or exchange my item?
As our products are for personal and hygiene use and due to COVID-19, we are unable to accept returns or exchanges on our products. If you have any queries, please contact firstname.lastname@example.org
I’ve just received my item in the mail and it’s broken, what do I do?
If you have received a broken item, we are more than happy to replace this for you, otherwise we are more than happy to reach an alternative resolution. Please email email@example.com with proof of purchase and photo evidence of this fault.
Do you offer refunds?
No, we do not offer refunds for a change of mind. If you have any issues, please contact us on firstname.lastname@example.org
Who do I contact if I have a question about an item?
Please contact our Customer Care Team at email@example.com